Privacy policy

We, at www.hestiacare.in (hereinafter referred to as the “Website”), respect the online privacy of our users and recognize the need for appropriate protection and management of any personally identifiable information (hereinafter referred to as “Personal Information”) that is shared with us by users in the course of accessing or using the Website. Our goal is to ensure that every interaction with Hestia feels safe, transparent, and respectful of your trust.

1. Personal Information

For the purposes of this Privacy Policy, "Personal Information" shall mean any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, mailing address, mobile or other contact number, or any other contact information—whether at home or at work.

In general, users may visit the Website without revealing any Personal Information. However, certain features such as placing an order, submitting a form, or signing up for community events may require the user to provide Personal Information voluntarily.

2. Collection of Information

In the course of offering and operating this Website, we may collect the following categories of data:

  • Personal identifiers (name, email, phone number, address)
  • Transaction-related information (order history, payment method—processed securely by third-party providers such as Shopify, Razorpay, or Stripe)
  • Technical and behavioral data (IP address, device type, browser details, cookies, usage analytics)
  • Voluntary submissions (event signups, feedback, reviews)

We do not knowingly collect Personal Information from children under the age of 13. All purchases and interactions on the Website must be initiated by an adult or under adult supervision.

3. Use of Information

The Personal Information collected may be used for the following purposes:

  • To process and fulfill orders placed through the Website
  • To communicate transactional details such as confirmations, shipping updates, and customer support responses
  • To personalize the user’s shopping experience, including product recommendations
  • To administer Hestia community engagement programs, events, or special invitations
  • To improve Website performance, analytics, and user interface
  • To send marketing communications, only where the user has opted in

4. Disclosure and Sharing of Information

We do not sell, trade, or otherwise transfer Personal Information to third parties without your consent, except in the following limited circumstances:

  • Where required to complete a transaction (e.g. delivery and logistics partners)
  • Where necessary for core operations of the Website (e.g. hosted on Shopify, analytics, and payment gateways)
  • Where we are legally obligated to disclose such information under applicable laws or regulations

All third-party service providers are required to adhere to the same level of data protection and confidentiality.

5. Data Protection and Storage

We implement appropriate technical and organizational measures to protect Personal Information against unauthorized access, disclosure, or misuse, including but not limited to:

  • Use of SSL encryption across the Website
  • Secure hosting via Shopify infrastructure
  • Restricted internal access to data based on business necessity

Personal Information will be retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

6. Cookies and Tracking Technologies

The Website uses cookies and related technologies to enhance the user experience, analyze Website traffic, and support marketing initiatives. Users have the ability to accept or decline cookies via their browser settings. Disabling cookies may limit access to certain functionalities of the Website.

7. Changes to this Policy

RN Kids Care LLP reserves the right to modify or amend this Privacy Policy at any time. Updates will be posted on this page, and continued use of the Website following such changes shall constitute your acceptance of the revised policy.

8. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact:

RN Kids Care LLP

Mumbai, Maharashtra, India

Email: support@hestiacare.in